KEEPING YOUR ACCOUNT SAFE:
NEW MEMBER VERIFICATION STEP
Protecting your personal information and account data is one of our top priorities. As cyber threats and identity theft attempts continue to rise, we are implementing security improvements as part of our strategic plan initiatives to better protect our members.
These enhancements are being rolled out in phases. The first step was adding a two-factor authentication (2FA) option for SmartHub accounts this spring. The next step is strengthening identity verification when you contact our office.
Starting on August 17, when you call into our office, our member service team will ask you to verify your identity using a few secure verification questions before we can discuss or make changes to your account.
Why are we doing this?
- Identity Theft Prevention: Fraudsters often try to call utilities pretending to be a member to steal personal data or alter account details.
- Enhanced Peace of Mind: Just like your bank, we want to ensure your financial and personal history with us remains entirely confidential.
We appreciate your cooperation and understanding as we take these necessary steps to protect our cooperative community!
